Vice President Client Solutions

Risilience is seeking to employ a Vice President of Client Solutions to join us in our mission to help tackle climate change, one of the biggest systemic threats facing the planet today.

We have developed a unique modelling and analytics platform to help international corporations assess their risks and opportunities presented by rising temperatures, climate-related policy, and emerging technologies in our changing world

Our SaaS solutions help companies produce climate-related compliance analytics, navigate their pathway to Net Zero, and perform scientifically based cost-benefit comparisons of emission reduction strategies versus their risks.  We have a blue-chip client base with a growing list of globally recognised brands. The pedigree of our solutions is supported by our deep academic roots that go back to the Business School at the University of Cambridge (UK) and the close ties we maintain to the Cambridge Centre for Risk Studies.

Our business received Series B funding in early 2023 and is growing rapidly towards the next round of investment.  Benefits include a competitive basic salary, including stock options, remote and flexible working, and a commitment to diversity and inclusion.

Role Details

The Client Solutions team serves as the face of the organisation to our growing client base and ensures that all commercial projects are a success. The team supports clients as they onboard and actively use Risilience products. The team also provides clients with advisory services, contribute expert perspectives and deliver focused sustainability-related projects. Comprising Client Success and Support, Client Implementation and Advisory, and Client Education, the team facilitates our clients in deriving business value from our products, and ensuring they renew and grow their annual contracts.

This role has overall responsibility for driving the strategy of the Client Solutions function. From an internal perspective, this role will provide the team with strategic direction and align the team functions towards common goals. There is an expectation that they will provide guidance, senior sponsorship, and oversight of high-profile projects, acting as a key point of escalation. Externally, this role will own and drive the client experience as our client base expands, including maintaining and monitoring key metrics that capture value, satisfaction, and efficiency.

As a senior leader in the business, including membership of the executive Operating Committee and other key groups, this role must ensure that the company’s strategic direction is well-aligned with client sentiment. In cross-organisation collaborations with Product Management and Environmental Analytics (modelling) leaders, they must ensure that the voice of the client is reflected in decisions regarding our product roadmap. Furthermore, they will support sales efforts by responding to RFPs, collaborating on proposals, and promoting the Risilience client experience to prospects.

Aspirationally, this role will be crucial in developing our client community, offering value beyond our product line by developing roundtables and client events, as well as using various channels to assess client feedback and drive client satisfaction.

Essential Skills

The right candidate will;

• have considerable experience leading client teams in a SaaS environment, including client success and onboarding with a significant professional service/advisory component
• have experience in scaling customer operations to drive significant value for customers and the business
• have experience in managing and expanding multi-stakeholder customer relationships in an enterprise setting
• be comfortable navigating varied relationships and stakeholders across our client base (platform users and advisory customers) and internally
• have experience in managing a team in a fast-paced agile environment, delegating and aligning resources with competing priorities
• have highly analytical and excellent critical thinking skills
• be highly collaborative
• able to clearly articulate complex issues, problems, and scenarios

Desirable Skills

• Experience leading client teams in a startup environment
• Experience managing hybrid teams across multiple geographies
• Experience of working with environmental, climate, or risk analytics

Diversity and Inclusion  

Risilience is committed to a proactive approach to equality, which supports and encourages all under-represented groups, promotes an inclusive culture and values diversity. Entry into employment is determined by personal merit and by the application of criteria required for the post.  No applicant for an appointment or member of staff will be treated less favourably than another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors.

Information if you have a Disability  

Risilience welcomes applications from individuals with disabilities and is committed to ensuring fair treatment throughout the recruitment process. Adjustments will be made, wherever reasonable to do so, to enable applicants to compete to the best of their ability and, if successful, to assist them during their employment.

We encourage applicants to declare their disabilities in order that any special arrangements, particularly for the selection process, can be accommodated. Applicants or employees can declare a disability at any time.

Right to work 

You must have full permission to live and work in the UK without time limit, or restriction.